For questions about our independent information portal, contact the Boomerang editorial team. We review the information published by operators, explain bonus mechanics, games, payments and sports betting, and point readers towards responsible gambling support.
Write to the boomerang.org.gr editorial team
Our inbox is [email protected]. Send us the page or subject you are asking about, include any relevant dates or screenshots, and explain what you would like checked. We aim to reply within 48 hours.
We can help with questions about the wording on our pages, links to UK support services, and the distinctions between information, editorial opinion and operator terms. We cannot access player accounts, change balances, issue promotions or investigate individual withdrawals.
Questions about your Boomerang account
Account questions belong with the operator rather than this editorial team. If you need help with registration, identity documents, deposits, withdrawals, free spins, sports bets or a technical problem, use the operator's own support channels on its platform. Their live chat and email support are the appropriate route for anything connected to your account.
We deliberately keep a clear line between what the operator runs and what this site publishes. The operator manages accounts, payments, bonuses and player support. We assess publicly available information and explain how the terms may work in practice, without claiming to be part of the service.
Why this distinction matters
Separating editorial enquiries from account support means we never need access to your login, identity documents or payment information. It also helps us stay impartial: our role is to explain the offer and conditions, not to override them or speak for the operator.
If you are disputing a transaction or account decision, keep the relevant correspondence and contact the operator directly. For refunds, the operator's terms state that support must be contacted within 24 hours of the transaction. For questions about how a published term should be interpreted, our editorial team is the right place to ask.
Responsible gambling support
Gambling should remain a choice rather than something that takes over your time or money. If you need a confidential conversation, the National Gambling Helpline is available on 0808 8020 133, free and 24 hours a day. GamCare also provides practical support, while BeGambleAware.org explains safer gambling habits and signs of harm.
You can also use GamStop to exclude yourself from licensed gambling sites across participating operators. Anyone helping someone else should look for early warning signs such as chasing losses, borrowing to gamble or hiding betting activity. Access to this information is restricted to adults aged 18+.
This page is for information and marketing purposes only; we are not a betting or gaming operator of any kind. You must be 18 or over (18+) to view this content. Confidential, no-cost help with gambling is available through BeGambleAware.org.
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